Rich speech-enabled applications are driving a new paradigm in customer relationships, helping to deliver significant bottom line results and increased customer satisfaction over traditional touch-tone driven IVR applications.

To further accelerate the evolution of speech-enabled applications, Avaya is excited to offer Dialog Designer Elements, a free suite of
pre-packaged re-usable speech dialog modules for Avaya Dialog Designer. Dialog Designer Elements simplify the creation of speech applications, allowing you to get the most out of self-service solutions using Avaya Voice Portal or Avaya Interactive Response.

Dialog Designer Elements jump start your speech-enabled
applications, offering:

• Key functional elements often found in speech-enabled applications, including zip code, phone number and credit card recognition modules.
• Built-in logic to support barge-in, timeouts, error handling, and
  re-prompting and retry thresholds based on speech recognition confidence scoring.
• Support for both speech recognition and touch-tone inputs, making it easy to migrate existing applications without rewriting the entire application.
• Professional quality recorded English language voice prompts and built-in Text-to-Speech (TTS) capabilities for confirmation messages.
• Use of built-in grammars to preserve vendor independence and application development flexibility.